Cookies Policy
This Cookies Policy explains how Tangled uses cookies and similar technologies across our websites and apps, what they do, and how you can control them.
Consent & Cookie Loading
We will not place non‑essential cookies (such as analytics or advertising) before obtaining your explicit consent. You can accept, reject, or customise cookie categories via our consent banner and preference centre. You may revisit and change your choices at any time from the footer link or in settings.
Reject and Accept are presented with equal prominence. We do not use cookie walls; access to core content does not require non‑essential cookies.
Consent Logging & Versioning
We keep records of consent decisions, including timestamp, policy version, and selected categories, to demonstrate compliance and honour your preferences. Where required, we periodically renew consent.
Introduction
For information about how we process personal data, please also see our Privacy Policy.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website or use an app. Related technologies include SDKs, local storage, pixels, and tags that help apps and sites recognise your device.
| Browser cookies | Saved by your web browser; may be session (deleted on close) or persistent (kept until expiry). |
|---|---|
| Mobile SDK data | App-equivalent of cookies used by mobile operating systems. |
| Pixels / tags | Tiny code snippets that load when you view a page/screen to measure actions. |
Types of Cookies We Use
We group cookies into the categories below. Specific cookies may appear in more than one category depending on how they function.
| Category | Purpose | Examples |
|---|---|---|
| Strictly necessary | Enable core functions such as security, account login, session management, and consent preferences. | Session ID, load balancing, consent storage. |
| Functional | Remember choices and settings to provide an improved, personalised experience. | Language, theme, UI preferences. |
| Performance / analytics | Help us understand how the Service is used so we can improve it. | Aggregated usage metrics, crash diagnostics. |
| Advertising / marketing | Deliver and measure ads, limit repeats, and understand campaign effectiveness. | Attribution tags, ad frequency capping. |
Where legally required, non‑essential cookies are used only with your consent.
How We Use Cookies
- To keep you signed in and maintain your session across pages and screens.
- To remember preferences such as language, theme, and region.
- To measure usage (e.g., screens viewed, feature engagement) and fix bugs.
- To secure the Service, prevent fraud, and detect abuse.
- To deliver, measure, and improve our marketing and ads where permitted.
Non‑essential cookies load only after consent. You can refuse non‑essential cookies and continue using the Service.
Specific Cookies & Retention
The table below lists common cookies/identifiers used by Tangled. Actual names may vary by browser, device, or time. We may update this table as our partners and purposes change.
| Name / Identifier | Purpose | Provider | Retention | Type | Provider Policy |
|---|---|---|---|---|---|
| tangled_session | Maintains logged‑in session and security state. | Tangled | Session | First‑party | N/A |
| consent_state | Saves your cookie preferences so they persist across visits. | Tangled | 12 months | First‑party | N/A |
| _ga* (example) | Aggregated analytics to understand usage and improve features. | Analytics provider | Up to 24 months | Third‑party | Google cookies |
| ad_attribution_id (example) | Measures campaign performance and limits ad repetition. | Advertising provider | Up to 90 days | Third‑party | Ad platform policy |
“First‑party” means set by Tangled; “third‑party” means set by someone else (e.g., analytics or advertising partners).
Managing Your Preferences
You can manage non‑essential cookies via our consent options (where available) and through your browser or device controls. You can revisit preferences anytime via the “Cookie settings” link available in the footer on web.
| Browsers | Most browsers let you block or delete cookies via settings. See the “Help” section of your browser for instructions. |
|---|---|
| Mobile | iOS and Android provide app‑level advertising and tracking controls in system settings. |
| Consent banner | Where required, you can accept, reject, or customise non‑essential cookies at any time. |
Blocking some cookies may affect the Service’s functionality.
Analytics, Advertising & SDKs
We may use analytics and advertising technologies (including mobile SDKs) to understand performance and deliver relevant messaging. These tools may set or read cookies and similar identifiers.
- Analytics are used in aggregated form to improve reliability and usability.
- Advertising/attribution helps us measure campaigns and avoid showing the same ad too often.
- Where required, we obtain your consent before using non‑essential cookies/SDKs.
For users in regions that require it (e.g., EU/UK), we may send a consent signal to certain advertising or analytics platforms to reflect your choices.
Children & Tracking
Where applicable laws treat children’s data with special protection, we do not use advertising or profiling cookies for children unless verifiable parental or guardian consent has been obtained and only as permitted by law.
Do Not Track & Global Privacy Control
Our Service currently does not respond to browser “Do Not Track” signals. Where applicable laws recognise Global Privacy Control (GPC) signals, we will honour them for relevant processing, particularly for restricting sale/sharing or targeted advertising as defined by applicable law.
International Transfers
Cookies and related data may be processed on servers located outside your state, province, or country. We take steps consistent with applicable law to protect such transfers.
Data Retention
We retain cookie data for as long as necessary for the purposes described above, after which we delete or de‑identify it according to our data retention practices and legal requirements.
Updates to This Policy
We may update this Cookies Policy from time to time. If material changes are made, we will provide notice as required by law. Your continued use of the Service after the effective date means you acknowledge the updated policy.
Contact
If you have questions about this Cookies Policy or your preferences, please contact us through one of the channels below.
- In‑app
- Use the Help option from the settings menu.
- Web form
- Submit a request via our website’s support page.
- Legal notices
- Mark your message as “Legal Notice” and include your name, registered email, and any relevant order IDs.
We aim to acknowledge most requests within a reasonable timeframe; actual response times may vary.