Community Guidelines

Introduction & Scope

Tangled is built for real dating. These Guidelines apply to all users and all areas of the Service, including profiles, photos, bios, chat, calls, and any links shared through Tangled.

At a glance
Purpose	Protect our community and set clear behaviour standards.
Applies to	tangled.app, our mobile apps, web experiences, and any official community spaces.
Minimum age	18+ (no exceptions).
Enforcement	We use warnings, content removal, feature limits, suspensions, and bans.

These Guidelines complement (but don’t replace) our Terms of Service and Privacy Policy.

Core Principles

Respect: Treat people how you want to be treated. No harassment, hate, or degrading language.
Consent: Everything—from messages to meetups—must be unambiguous and reversible. Stop when someone says stop.
Safety: Use built‑in tools, verify carefully, and prioritise your wellbeing online and offline.
Authenticity: Be truthful about who you are and what you want. No impersonation or fake engagement.

Profile & Identity Standards

One real person: One account per person. No shared, transferred, or duplicate accounts to bypass limits.
Accurate info: Use your own photos and details. No impersonation, catfishing, or misleading claims (age, relationship status, achievements).
Names: Use a name you go by in real life. No obscene, hateful, or doxxing content in names or bios.

Tip: Keep bios clear and honest. If you change important details (city, intentions), update your profile.

Photos & Media Rules

Use recent photos of yourself that match your appearance.
Ensure everyone pictured consents to being shown.
Blur or hide sensitive info (IDs, addresses, license plates).

No nudity, explicit sexual content, or fetish content intended to arouse.
No minors (including yourself as a minor) in any context; no child‑like sexualised imagery.
No gore, graphic violence, weapons displays meant to threaten, or illegal drug imagery.

Artistic or educational content may still be restricted if it risks user safety or violates app‑store rules.

Messaging & Interaction Etiquette

Consent and respect apply to every message. If someone withdraws consent, stop—immediately.

No unsolicited sexual content or explicit images.
No harassment, bullying, or pressure for photos, money, or meetups.
No threats, slurs, or demeaning remarks about protected characteristics.
Don’t spam, mass‑message, or automate interactions.

Prohibited Content & Behaviour

Category	Examples (not exhaustive)
Hate & harassment	Slurs, attacks, or dehumanising content targeting protected groups or individuals.
Sexual exploitation	Any content involving minors; non‑consensual sexual content; revenge porn.
Adult content	Explicit nudity, pornographic material, fetish content intended to arouse.
Violence & threats	Credible threats, encouragement of self‑harm, or glorification of violence.
Illegal activity	Drugs, weapons trafficking, human trafficking, fraud, or solicitation of crimes.
Doxxing & privacy	Sharing private info (addresses, IDs, financial data) without consent.
Spam & manipulation	Bots, fake engagement, engagement baiting, or link farms.
IP infringement	Using others’ copyrighted works or trademarks without rights.

When in doubt, don’t post it. Report anything that seems unsafe or unlawful.

Fraud, Scams & Commercial Activity

No requests for money, gifts, cryptocurrency, or financial details.
No multi‑level marketing, affiliate spam, or paid escorting/sexual services.
No off‑platform payment links designed to deceive (fake verifications, fake tickets, etc.).

If someone asks for money or sensitive info, stop and report immediately.

Location, Meetings & In‑Person Safety

Do this

Meet in public places; tell a friend where you’re going.
Arrange your own transport; keep your phone charged.
Verify profiles before meeting; trust your instincts.

Avoid this

Sharing home address or live location with new matches.
Going somewhere isolated or accepting rides from strangers.
Disabling in‑app safety features or reporting tools.

Age & Minor Safety

Tangled is strictly 18+.
Content sexualising minors or appearing to do so is banned.
Report any suspicion of underage use; we will act and may notify authorities.

Reporting, Blocking & Evidence

Use in‑app tools to report profiles, messages, or photos that violate these Guidelines.

Report: Flag the exact message/profile and choose the closest reason.
Block: Blocks prevent further contact and remove the chat for you.
Evidence: Keep screenshots and order IDs if needed; don’t confront dangerous users.

We prioritise imminent risk, credible threats, and minor‑safety reports.

Enforcement Process

Severity	Typical actions	Examples
Low	Warning, content removal	Spammy messages, mild rudeness
Medium	Feature limits, temp suspension	Harassment, impersonation, repeated spam
High	Permanent ban, device/account blocks, law‑enforcement referral	Minor endangerment, sexual exploitation, credible threats, severe hate

We may act based on behaviour on and off Tangled when it poses a safety risk.

Appeals & Reinstatement

If you believe we made a mistake, you can appeal a moderation decision.

Appeal via in‑app Help or our web form with relevant details.
We review appeals in good faith and may restore content or access.
Repeated or egregious violations are rarely reinstated.

Creators & Community Features

Features that allow wider sharing (e.g., profiles in promos or events) require higher standards.

No misleading edits or false claims.
Obtain rights for music, photos, and other media you share.
Follow any extra rules shown in the feature flow.

Self‑Harm, Suicide & Crisis Support

Tangled does not allow content that promotes, instructs, or normalises self‑harm or suicide. We take reports seriously and act to protect users who may be at risk.

Not allowed	Examples (not exhaustive)
Encouragement or instructions	Urging someone to harm themselves; step‑by‑step methods; sharing lethal dosages.
Graphic or romanticised depictions	Images or descriptions that glorify, fetishise, or normalise self‑harm/suicide.
Self‑harm as coercion	Threatening self‑harm to manipulate, extort, or control others.
Jokes that target vulnerable users	Taunting or mocking people for discussing mental health or crises.

Allowed with restrictions

Supportive, recovery‑oriented discussion that does not include instructions, trigger details, or encouragement.
Sharing general mental‑health resources and coping strategies in a compassionate, non‑judgmental way.

If you’re worried about someone, be kind, avoid graphic detail, and point them to professional help. Do not attempt to diagnose or provide medical advice.

If someone may be at risk

Report: Use in‑app reporting on the profile/message. Choose the closest reason (e.g., “Self‑harm or suicide risk”).
Block: Block to stop contact while we review.
Evidence: Keep screenshots and message timestamps if safe to do so.

Immediate danger? Contact local emergency services right away. In India, dial 112. Tangled is not a crisis hotline.

We may limit features, remove content, or suspend accounts to prevent harm. Where legally permitted and appropriate, we may escalate imminent‑risk reports to emergency services.

Need support? Go to Help in Settings → Safety resources for region‑specific hotlines and mental‑health organisations.

Bullying, Harassment & Abusive Conduct

Tangled is a space for respectful connection. We do not allow bullying, targeted harassment, or behaviour intended to shame, intimidate, or silence another person.

Not allowed	Examples (not exhaustive)
Targeted harassment	Repeated insults or slurs directed at a person; dog‑piling; coordinated brigading; mass‑reporting as abuse.
Degrading or shaming	Body‑shaming, appearance‑based insults, mocking disabilities, immigration status, or trauma.
Threats & intimidation	Threats of violence, doxxing threats, blackmail, stalking, or implying surveillance.
Hate speech	Attacking people for protected characteristics (race, caste, religion, sex, gender identity, sexual orientation, disability, etc.).
Harassment off‑platform	Following someone to other apps to continue abuse; posting their private info (doxxing).

Allowed with restrictions

Good‑faith disagreement or critique of ideas without personal attacks or protected‑class insults.
Neutral moderation notes, counterspeech, or setting boundaries (e.g., “Please don’t message me again”).
Sharing experiences of being bullied or harassed, provided you don’t encourage harassment of others.

If you’re being bullied

Report: Use in‑app reporting on the message/profile and choose “Bullying or harassment”.
Block: Blocking immediately stops contact and hides the chat for you.
Preserve evidence: Keep screenshots and note timestamps. Do not retaliate.
Adjust settings: Use safety tools (message filters, photo controls) and limit who can contact you.

Threats or doxxing? If you believe you’re in danger, contact local authorities right away. In India, dial 112.

Enforcement ranges from warnings and content removal to feature limits, suspensions, and permanent bans. Severe or repeated harassment—especially involving protected characteristics—typically results in a ban and may be escalated to law enforcement where legally permitted.

Data & Privacy Basics

Don’t share others’ private information without consent.
Use built‑in controls to manage who can reach you.
See our Privacy Policy for how we handle your data.

Contact & Resources

In‑app: Use Help in Settings.
Web form: Submit a request on our support page.
Emergency: If you’re in immediate danger, contact local authorities first.